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Latest Threads
call drops after 15 minut...
Forum: General Questions
Last Post: B.C.
04-15-2017, 01:21 PM
» Replies: 13
» Views: 1,617
Any body else with "Pleas...
Forum: DUO WiFi/DUO II Troubleshooting
Last Post: dinor_gen
04-09-2017, 06:01 PM
» Replies: 2
» Views: 319
Customer Support/Troubles...
Forum: DUO Troubleshooting
Last Post: jmenardmtl
04-07-2017, 02:56 PM
» Replies: 0
» Views: 102
chat not working. how do ...
Forum: DUO Troubleshooting
Last Post: jmenardmtl
04-07-2017, 02:20 PM
» Replies: 1
» Views: 139
"Call Waiting" feature
Forum: Feedback
Last Post: B.C.
03-30-2017, 01:37 PM
» Replies: 8
» Views: 370
Disconnects after 10 minu...
Forum: DUO Troubleshooting
Last Post: jmenardmtl
03-29-2017, 03:34 PM
» Replies: 1
» Views: 116
Nettalk is auto forwardin...
Forum: DUO Troubleshooting
Last Post: sam1962
03-27-2017, 10:51 PM
» Replies: 11
» Views: 310
no incoming or outgoing c...
Forum: DUO Troubleshooting
Last Post: sam1962
03-25-2017, 06:31 PM
» Replies: 0
» Views: 135
Maint. tonight Mar 20/17
Forum: News and Updates
Last Post: B.C.
03-20-2017, 03:37 PM
» Replies: 0
» Views: 267
nettalk duo does not reco...
Forum: DUO Troubleshooting
Last Post: sam1962
03-15-2017, 03:22 PM
» Replies: 0
» Views: 89

 
Exclamation Customer Support/Troubleshooting is a TOTAL FAIL
Posted by: jmenardmtl - 04-07-2017, 02:56 PM - Forum: DUO Troubleshooting - No Replies

On Wednesday, March 29 2017, I sent a message detailing my problem with the Call Waiting feature that isn't working since the server upgrade, as well as ALL my phone calls that drop after 10 minutes on the dot.

As of April 7, 2017, well, my message has not yet been seen, and here's the proof.  And none of my messages on this Forum have been handled by a NetTalk admin.  I'm attaching the proof, which is a screenshot taken a few minutes ago.

NetTalk, I don't give a damn about you anymore - on the "Canadian" side of the border, there are many higher instances and steps that can be taken.  All I want is the SERVICE THAT I'VE PAID IN FULL FOR A 12 MONTH SERVICE, is this too much to ask??????????


(This forum doesn't allow to post pictures, but here's a link to photobucket, so that you can see that Chat Support is just a lure to lead people into believing that NetTalk is a serious business - NOT!) :

NetTalk Poor Customer Service on Photobucket



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  Disconnects after 10 minutes
Posted by: cabbie164 - 03-26-2017, 08:02 PM - Forum: DUO Troubleshooting - Replies (1)

My phone disconnects to a slow busy signal after 10 minutes.  People can't call in

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Sad no incoming or outgoing calls, all incoming forwarded
Posted by: sam1962 - 03-25-2017, 06:31 PM - Forum: DUO Troubleshooting - No Replies

solid green lights front & back with pulsing yellow in back. no h/w or s/w changes. 

wired duo to router. got enough bandwidth for me & you & a couple of others. 

unable to connect with chat for 3 weeks.  clicking on chat does absolutely nothing. no way to report a problem.

i was able to make calls but not leave messages up until today, 25mar2017.  i was also occasionally getting calls.

i have 9 months left on current contract.  been happy with nettalk for several years, but this last year has been fraught with problems. 

anyone got any ideas.  help PLEASE.

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  Nettalk is auto forwarding?
Posted by: jjmoose - 03-25-2017, 06:24 PM - Forum: DUO Troubleshooting - Replies (11)

My Net-talk was functioning normally until a day or so ago.

I can dial out but all calls that are incoming are redirecting to my secondary
phone in the dash board.

They are not set to auto forward. I even deleted the forwarding number and the phone would not
pickup the call. it would go to voice mail.

Have reset many times and phone lights up for a second when i reset but doesn't get the ring
that normally accompanies the rest.

Thanks for any assistance you can provide.

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  Maint. tonight Mar 20/17
Posted by: B.C. - 03-20-2017, 03:37 PM - Forum: News and Updates - No Replies

Found this memo on the Connect Portal when logged in, just so you are aware.

Good Day,

Please be advised that netTALK will be performing maintenance during the following window:

Start Time: March 20, 2017, 11:00:00 PM EST
End Time: March 21, 2017, 5:00:00 AM EST

IMPACT: There will be a very brief disruption in service. The Online Account Manager websites will be unavailable during the maintenance window.
We thank you for your understanding as we continue to optimize our infrastructure and maintain a high quality of service.

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  chat not working. how do i report a problem?
Posted by: sam1962 - 03-15-2017, 03:27 PM - Forum: DUO Troubleshooting - Replies (1)

i have been trying to solve a problem with my nettalk duo & have tried to access chat from my nettalk account.  clicking on it does absolutely nothing.  is there a new way to report problems & seek resolution?

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  nettalk duo does not recognize answering systems
Posted by: sam1962 - 03-15-2017, 03:22 PM - Forum: DUO Troubleshooting - No Replies

nettalk is not recognizing answering machines, or voicemail pick ups on unattended cell phones, or automated answering systems at vet or doctors' offices.  i am not able to leave a messages on these devices from nettalk.  my nettalk just keeps ringing.  i have been told that answering machines 'kick on' but nothing happens at the nettalk end.  this is a NEW problem.  i have made no equipment or setting changes.  this is more than a minor inconvenience as in my area 911 calls must go through an automated system, if there are handling multiple calls.  also, i have not found a way to activate chat through my nettalk account.  clicking on it does absolutely nothing.  anyone got ideas?  thanx.

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  "Call Waiting" feature
Posted by: jmenardmtl - 03-11-2017, 04:41 AM - Forum: Feedback - Replies (8)

Since the server upgrade, I've had to change my voicemail greetings etc, which is ok.  But what about the Call Waiting feature?  A few people complained that they tried calling me during a specific time, and they ended up in my voicemail directly - I know they called while I was already on the phone, and never heard the "Call Waiting Beep".

To be sure, I called myself like I used to in the past to test my phone.  Well, my phone doesn't ring at all and it goes straight to the "Unavailable Greetings' voicemail".

What's happening NetTalk?  Have you removed the call waiting feature without prior notice?

Thank you for your prompt response to this matter.

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  call drops after 15 minutes
Posted by: Dennis.Ballinger - 03-08-2017, 02:53 AM - Forum: General Questions - Replies (13)

Has anyone had a call drop consistently after 15 minutes? I have checked everything on the router and even talked to Windstream, they claim it's not on their end. Does anyone have any ideas why this suddenly started happening?

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  Any body else with "Please add talk credit..."
Posted by: oilman - 03-01-2017, 10:03 PM - Forum: DUO WiFi/DUO II Troubleshooting - Replies (2)

For the last couple of days with all of my DUO's with subscriptions is getting "Please add talk credit...". The DUO's seems to be working fine I can receive calls, so I am wondering if there is global issue. Is anybody else having problems.

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